Privacy Policy

Effective Date: April, 2025

Thank you for visiting Dubai Chocolate by Icy-N-Spicy (“we,” “us,” “our,” or “the Company”).

This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit our website (www.dubaichocolatemiami.com), use our services, or communicate with us online (collectively referred to as the “Services”).

We are committed to safeguarding your privacy. Please read this Privacy Policy carefully to understand our practices regarding your information.

By using our Services, you consent to the terms of this Privacy Policy.

1. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in legal, technical, or business developments.

If we make material changes, we will notify you by updating the “Effective Date” at the top of this page.

We encourage you to review this page periodically for any updates.

2. Information We Collect

We collect personal information from you in several ways:

Information You Provide Directly

When you use our Services, you may provide us with:

  • Contact Information: Name, address, phone number, email address

  • Order Information: Billing details, shipping information, payment method (we do not store full credit card details)

  • Account Information: Username, password, security questions

  • Customer Support Communications: When you contact us for support or inquiries

Information We Collect Automatically

When you visit or interact with our Site, we automatically collect:

  • Device and Usage Information: IP address, browser type, device identifiers, operating system, pages viewed, referring URLs, interactions

  • Cookies and Tracking Technologies: Cookies, pixels, beacons, and similar technologies to personalize and improve your experience (see Section 5: Cookies and Tracking Technologies)

Information From Third Parties

We may collect information from:

  • Payment Processors: To confirm and complete purchases

  • Marketing and Advertising Partners: For promotional purposes

  • Shipping Carriers and Fulfillment Partners: To deliver your orders

Any third-party information is treated according to this Privacy Policy.

3. How We Use Your Information

We use your information to:

  • Process and fulfill your orders

  • Manage your account and provide customer support

  • Send important service communications (order updates, delivery notices)

  • Send promotional messages (only if you opt-in)

  • Personalize your shopping experience

  • Analyze and improve our Services

  • Prevent fraud, abuse, or illegal activity

  • Comply with legal obligations

We do not sell your personal information for monetary compensation.

4. How We Share Your Information

We may share your information with:

  • Service Providers: Including payment processors, IT services, hosting providers, and shipping partners

  • Marketing and Advertising Partners: To help tailor communications and promotions (you can opt-out anytime)

  • Affiliates: Within our corporate family to help manage our Services

  • Authorities: When required by law, legal process, or to protect our rights and customers

  • Business Transfers: In case of a merger, acquisition, or sale of assets

We do not share sensitive personal information without your explicit consent.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

  • Keep you signed in

  • Remember your shopping cart and preferences

  • Analyze traffic and usage trends

  • Customize content and advertisements

Managing Cookies:

You can manage your cookie settings through your browser.

Note that disabling cookies may affect your experience and limit some Site functionalities.

For more about Shopify’s cookies, visit Shopify’s Cookie Policy.

We honor Global Privacy Control (GPC) signals for opting out of sale/sharing of personal information where applicable.

6. Your Rights and Choices

Depending on your location, you may have the following rights:

  • Access/Know: Request to access the personal information we hold

  • Correction: Request to correct inaccuracies

  • Deletion: Request to delete your information

  • Portability: Request to receive a copy of your data

  • Opt-Out of Marketing: Unsubscribe from promotional emails

  • Withdraw Consent: Where processing is based on your consent

You may exercise these rights by contacting us (see Section 11: Contact Us).

We may request verification of your identity before fulfilling your request.

We will not discriminate against you for exercising your privacy rights.

7. Data Security

We implement industry-standard security measures to protect your information, including:

  • Secure servers and encrypted connections

  • Payment information handled securely through PCI-DSS compliant providers

  • Limited access to personal data internally

However, no system is entirely foolproof. You are responsible for maintaining the security of your account credentials.

If you believe your account or data has been compromised, please contact us immediately.

8. Data Retention

We retain your personal information only for as long as necessary to:

  • Fulfill orders and transactions

  • Maintain your account

  • Comply with legal obligations

  • Resolve disputes

  • Enforce our agreements

When no longer needed, we securely delete or anonymize your personal information.

9. Third-Party Links and Services

Our Site may contain links to third-party websites or services not operated by Icy-N-Spicy.

We are not responsible for their privacy practices or content.

We encourage you to review the privacy policies of any third-party sites you visit.

10. Children’s Privacy

Our Services are not directed at children under 16 years of age, and we do not knowingly collect personal information from children.

If we learn that we have inadvertently collected personal data from a child without parental consent, we will promptly delete it.

11. International Users

If you are visiting our Site from outside the United States, please note that your information will be transferred to and processed in the U.S.

We use appropriate safeguards (e.g., Standard Contractual Clauses) for international data transfers where legally required.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

Icy-N-Spicy

Email: info@dubaichocolatemiami.com

Address: 1250 Ocean Dr, Miami Beach, FL 33139